COVID-19 Update
As delivery services continue to operate,
we remain OPEN for business through mail order only.
Please note, that due to the current situation,
there is a higher demand on courier services. 
Therefore there may be delays or disruptions to deliveries 
and next working day deliveries are not guaranteed.

Delivery Rates

Last Updated: 21 May 2020

Customer Service Helpline (Tel/Fax): +44 (0)117 9442640

Email: info@originalmarquetry.co.uk

Before you buy, please read our terms (click here)

By placing an order with us; both online or by phone, you are accepting all our Terms and Conditions and Delivery Rates.

We work via mail order only, sorry we cannot take any visitors at this time! Our opening hours are Monday – Friday, 9:00am – 5:00pm.

Company Details: 143 Bishopthorpe Road, Westbury on Trym, Bristol, BS10 5AF.

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No Minimum Order. Delivery + (20%) VAT will be added on to all orders.

Please note:

  • Check your zone/postcode applies to your chosen country/service and parcel type.
  • Delivery prices stated below exclude VAT. Some prices are stated as ‘from’ as possible surcharges may apply; these are explained in Delivery Surcharges.
  • Delivery Exclusions: Unless otherwise stated, deliveries exclude Saturdays, Sundays, Bank Holidays and conditions outside of our control such as staff strikes, extreme weather conditions etc.
  • Before making a purchase, please click here to view our Terms and Conditions.
  • We work via mail order and visits are by appointment only! To avoid a wasted journey, please call ahead to arrange.

See below for:

  • UK Delivery Rates
  • Isle of Man, Channel Islands & Republic of Ireland Delivery Rates
  • Overseas Delivery Rates
  • Delivery Terms
  • Delivery Surcharges
  • Cancellation & Returns Policy
  • Lost or Damaged Parcels
  • Checking your Order Status

UK Delivery Rates

Country/Service

(estimated delivery time)

Parcel Type & Size

Price

(exc. VAT)

Notes

UK* Next Working Day

(1 working day)

1 Metre Parcel

up to 25kg, up to 1 metre in length

£14.95

  • Order must be placed before 1:00pm.
  • Includes 1 metre length goods.
  • 99% next working day delivery, excludes Saturdays, Sundays, Bank Holidays and conditions outside of our control such as staff strikes etc.

UK* Small Parcel

(3 - 6 working days)

Small Parcel

up to 1kg, 23 x 17 x 5cm

from £6.95

  • Valid for a goods value of up to £20.00
  • Applies to small goods, under 20cm in width/length; mother of pearl, brass cabinet fittings, fretsaw blades & marquetry panels.

UK* Standard

(3 - 5 working days)

Standard Parcel

up to 25kg, up to 60cm in length

from £8.95

  • Valid for most products, excludes 1 metre long items such as lines & stringing, inlay bandings & brass strips.

UK* 1 Metre

(3 - 5 working days)

1 Metre Parcel

up to 25kg, up to 1 metre in length

from £10.95

  • Valid for lines & stringing, inlay bandings & brass strips.

UK* Saw Cut Veneer

(3 - 5 working days)

1.2 Metre Parcel

up to 25kg, up to 1.2 metres in length

from £12.95

  • Valid for saw cut veneers.

UK* Saturday

(1 working day)

Standard Parcel

up to 25kg, up to 1 metre in length

POA

(Price on Application)

  • Order must be placed before 1:00pm.
  • Includes 1 metre length items.
  • 99% Saturday delivery, excludes Sundays, Bank Holidays and conditions outside of our control such as staff strikes etc.
  • For further details, call uson 0117 9442460.

Scotland Zone B**

(3 - 5 working days)

Standard Parcel

up to 25kg, up to 60cm in length

from £9.95

Scotland Zone C***

(3 - 5 working days)

Standard Parcel

up to 25kg, up to 60cm in length

from £18.95

Isle of Scilly & Isle of Wight

(3 - 5 working days)

Standard Parcel

up to 25kg, up to 60cm in length

from £24.95

Northern Ireland BT

(2 - 3 working days)

Standard Parcel

up to 25kg, up to 60cm in length

from £19.95

Check your zone below. Exclusions may apply, as stated in Delivery Surcharges.

*UK: includes England & Wales. Excludes Scotland Zone B, Scotland Zone C (listed below), Isle of Scilly, Isle of Wight & Northern Ireland BT. Delivery for Isle of Man, Channel Islands & Republic of Ireland are listed separately. 

** Scotland Zone B: includes postcodes DG, TD, ML, KA, EH, KY, G, FK & DD.

*** Scotland Zone C: includes postcodes PH, PA, AB, KW & IV.

Isle of Man, Channel Islands & Republic of Ireland Delivery Rates

Country/Service

(estimated delivery time)

Parcel Type & Size

Price

(exc. VAT)

Notes

Isle of Man

(3 - 5 working days)

Standard Parcel

up to 25kg, up to 60cm in length

from £24.95

  • We will not be responsible for any import taxation or customs issues (if any) that may be levied on your packages upon entering your respective countries.
  • Some items cannot be sent overseas; this is specified in the product’s description.

Channel Islands

(Jersey & Guernsey)

(3 - 5 working days)

Standard Parcel

up to 25kg, up to 60cm in length

from £24.95

Republic of Ireland

(2 - 5 working days)

Standard Parcel

up to 25kg, up to 60cm in length

from £24.95

Overseas Delivery Rates

Country/Service

(estimated delivery time)

Parcel Type & Size

Price

(exc. VAT)

Notes

Europe****

(from 3 - 5 working days)

Standard Overseas Parcel

up to 2kg, 50 x 50 x 5cm

from £29.95

  • Delivery time may be more than stated.
  • We will not be responsible for any import taxation or customs issues (if any) that may be levied on your packages upon entering your respective countries.
  • Some items cannot be sent overseas; this is specified in the product’s description.

USA & Canada

(from 3 - 5 working days

Standard Overseas Parcel

up to 2kg, 50 x 50 x 5cm

from £39.95

Australia & New Zealand

(from 3 - 5 working days

Standard Overseas Parcel

up to 2kg, 50 x 50 x 5cm

from £49.95

Rest of the World*****

SEE DETAILS BELOW

TBC

POA

(Price on Application)

Check your zone below. Exclusions may apply, as stated in Delivery Surcharges.

****Europe: includes Belgium, Denmark, Estonia, France, Germany, Italy, Latvia, Lithonia, Luxemburg, Malta, Monaco, Netherlands, Portugal, Spain, & Sweden.

*****Rest of the World: If your country is not listed, please email us your order and destination country. We will provide a delivery cost and estimated delivery time. Parcels will be trackable and prices depend on the size & weight.

Delivery Terms

  • We use couriers for a fully trackable and top quality service.
  • Delivery Time: estimated 3 - 5 working days from cleared payment date. After placing an order, please expect delivery for up to 5 working days and ensure someone will be in to receive and accept the parcel.
  • Delivery times may vary, particularly during peak periods such as seasonal holidays and during extreme weather conditions.
  • Original Marquetry Ltd is not responsible for the delivery time as this information is provided by the courier. Deliveries exclude Saturdays, Sundays, Bank Holidays (unless otherwise stated) and conditions outside of our control such as staff strikes, extreme weather conditions etc.
  • 99% Next Working Day Delivery: Only valid for orders placed before 1:00pm. Excludes some locations. Excludes Saturday, Sunday, Bank Holidays and conditions outside of our control such as staff strikes, extreme weather conditions etc.
  • Tracking details will be sent via text or email.
  • Deliveries will occur between 9:00am - 6:00pm every working day. Our couriers will notify you by text or email on the day of delivery, so please ensure someone is in to receive and accept your parcel as a signature is required.
  • Failed Delivery: Please ensure someone is in to accept your parcel, Original Marquetry Ltd will not be liable for the cost of redelivery.
  • Delivery Address: We do not deliver to PO Box addresses. Please ensure your delivery address is correct and complete as once your order has been dispatched, the delivery address may not be changed. Original Marquetry Ltd will not be liable for issues including, but not limited to parcel loss or damage due to an incorrect address, as we copy and paste your address details.
  • Adding Special Instructions: We cannot guarantee these instructions will be followed by the courier. If required, we are happy to place special instructions on your parcel however, courier still require someone to sign for the parcel. Therefore, Original Marquetry Ltd will not be liable for issues including, but not limited to parcel loss or damage due to following special instructions.
  • Overseas Delivery: Delivery time may be more than stated. Original Marquetry Ltd will not be responsible for any import taxation or customs issues (if any) that may be levied on your packages upon entering your respective countries. Some items cannot be sent overseas; this is specified in the product’s description.
  • Collecting via Personal Courier: Apply to where a customer has arranged to pick up the goods themselves via their own or preferred courier. Once the goods are handed over to the provided courier; Original Marquetry Ltd will not be liable for issues with carriage including, but not limited to loss or damage.
  • Collecting in Person: Available to prepaid orders placed over the phone or online. You will be notified when a collection is ready. Collections are available after 1:00pm and within 1 - 2 working days. A packaging fee may incur; see the following term. 
  • Packaging Fee: May apply to collections as dependent on the goods you order with POA (Price on Application). The fee covers any materials used to package your goods to protect and avoid damage during transit after collection. Original Marquetry Ltd will not be liable for issues with carriage including, but not limited to loss or damage after collection.
  • Some items cannot be sent overseas; this is specified in the product’s description.


Delivery Surcharges
IMPORTANT, PLEASE READ:

  • In the case a parcel is heavier or longer than stated, a small difference will incur in the delivery charge. To keep the delivery charge to a minimum, please advise us the minimum measurements you need so we can place everything onto a small MDF sheet or into a standard parcel size (UK and Overseas sizes differ).
  • UK Zone 1* Small Parcel is based on parcels measuring approximately up to 1kg and up to 20cm in length. Only available for England, Wales and parts of Scotland and for a goods value of up to £20. Valid for small items such as mother of pearl, brass cabinet fittings, fretsaw blades & small marquetry panels that are easily placed in the box. Excludes some larger brass cabinet fittings, larger marquetry panels, tools, glues, adhesives, inlay brass strips, metal sheets, inlay banding, lines and stringing, veneer packs and veneers.
  • UK, Channel Islands and Republic of Ireland Delivery Rates are based on parcels measuring approximately up to 25kg and up to 60cm in length. This excludes when sending the following products in full size; constructional veneers, mahogany flame curl veneers, large burr veneers, lines & stringing, inlay bandings brass strips, saw cut veneers and other large items.
  • Overseas Delivery Rates are based on a flat pack parcel measuring approximately up to 2kg and 50cm x 50cm x 5cm. Wood veneers will be cut to approximately 47cm (18"). Please advise us the minimum length you’d like it cut. Leaving it in its full length will incur a delivery surcharge. This is because a flat pack parcel is cheaper than voluminous parcel such as a cylinder or large boxed parcel, as they use up more space during transit.

Cancellation & Returns Policy

  • Orders cancelled prior to dispatch will receive a full refund.
  • Before returning an item, please contact us to ensure it will be accepted. No returns unless authorised by Original Marquetry Ltd, without authorisation they will be rejected.
  • Returns may be subject to a 20% restocking charge/admin fee.
  • Refunds are given at the discretion of company management, only with valid reason or a credit note will be issued.
  • When returning, please write your invoice number clearly on the outside packaging.
  • If applicable, returns and refunds will be confirmed by email.
  • Refunds include the price of the goods only (excluding carriage/delivery + VAT), provided they are returned unused and in their original condition, together with the original packaging, within 14 calendar days from the date of the receipt.
  • Goods with multiple pieces must be returned as a complete set with no items must be missing, including, but not limited to Veneer Packs.
  • The cost of return carriage/delivery/postage (+ VAT) is to be paid by the customer and is non-refundable.
  • Wood Veneer Returns: Will not be accepted if buyers decide they no longer want the goods, this is to avoid any disputes in the case of accidental damage to the goods during the return process. As veneers are extremely delicate. Please see Term 6.5 and 6.6 in our Terms and Conditions.
  • Business to Business (B2B) Transactions: We don’t have to honour any laws.
  • Large Off the Shelf Orders: If we order in goods especially for you, this voids Term 9.1 in our Terms and Conditions, therefore we cannot accept returns or cancellations once your payment had been made. 


Lost or Damaged Parcels

  • Next Working Day Delivery: Please notify us immediately, if you do not receive your goods the next working day.
  • Standard Delivery: Please notify us immediately, if you do not receive your goods within a week.
  • Packaging is done with care and attention. In the unlikely case of a damaged parcel, please call us and email any photos of the damaged parcel. We will then investigate claims and respond to you as soon as possible with instructions for returns, with subsequent replacement or refund.
  • Notification must be made within 2 working days of receipt of order or otherwise claims may not be entertained.

Checking your Order Status
Contact our Customer Service Helpline:

  • Tel/Fax: +44 (0)117 9442640
  • Email: info@originalmarquetry.co.uk
  • Fax: 24 Hour Answer Phone

Please have your Invoice Number to hand; a 5-digit number displayed on your Order Confirmation and Invoice.

<<< For Product Prices and Sizes: Go to the Product Menu and click on desired link.

No Minimum Order.
All Terms and Delivery Rates Must Be Accepted Before Placing Your Order.
Delivery plus (20%) VAT will be added on to all orders.
Please select your correct country. Click here for UK & Oversea Delivery Rates.
Customer Service Helpline Tel: 0117 9442640  |  Email: info@originalmarquetry.co.uk

Copyright © 1994 - 2020 Original Marquetry Ltd. All rights reserved.  |  Reg No. 171345869GB
Copyright © O.M. 1994 - 2020 Copyright Strictly Reinforced.
Original Marquetry Ltd, Registered in England and Wales  |  Company Number 6584908
No part of this website may be copied in any way or form without the authorisation of Original Marquetry Ltd.

Copyright 1994 2020 Original Marquetry Ltd. All rights reserved. | Reg No. 171345869GB
Copyright O.M. 1994 - 2020 Copyright Strictly Reinforced.
Original Marquetry Ltd, Registered in England and Wales | Company Number 6584908

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