Delivery Rates

Last Updated: 12th June 2017

Customer Service Helpline: Tel/Fax: 0117 9442640  |  Email: info@originalmarquetry.co.uk

Before you buy, please read our terms (click here)

By placing an order with us; both online or by phone, you are accepting all our Terms and Conditions and Delivery Rates.

We work via Mail Order. Visitors by appointment only! Please call ahead to arrange an appointment to avoid a wasted journey. Our opening hours are Monday – Friday, 9.30am – 5pm.

Company Details: 143 Bishopthorpe Road, Westbury-On-Trym, Bristol, BS10 5AF.

No Minimum Order.

Delivery + (20%) VAT will be added on to all orders.

See below for:

  • UK Delivery Rates: England, Wales, Scotland Zone B, Scotland Zone C, Northern Ireland BT, Isle of Man, Isle of Scilly, Isle of Wight
  • Channel Islands, Republic of Ireland Delivery Rates
  • Overseas Delivery Rates: Europe, USA, Canada, Australia, New Zealand, Rest of the World
  • Section 1, General Delivery Terms
  • Section 2, Surcharges
  • Cancellation & Returns Policy Details
  • Lost or Damaged Parcels
  • Checking your Order Status

UK* Small Parcel Delivery:

  • £6.95
  • Only valid for goods value of £20.
  • Delivery Time: 3 – 5 Working Days.
  • Available for England & Wales only.
  • Delivery excludes Saturday, Sunday, Bank Holidays & conditions outside of our control e.g. staff strikes.
  • Only for very small items, Mother of Pearl, Brass Cabinet Fittings, Fretsaw Blades & small Marquetry Panels that are easily placed in the box, measuring up to 1kg and less than 20cm in length.
  • Excludes some larger brass cabinet fittings, larger marquetry panels, tools, glues, adhesives, inlay brass strips, metal sheets, inlay banding, lines and stringing, veneer packs and veneers.

UK* Standard Delivery:

  • From £8.95
  • Delivery Time: 3 – 5 Working Days.
  • Available for England & Wales only.
  • Delivery excludes Saturday, Sunday, Bank Holidays & conditions outside of our control e.g. staff strikes.
  • Prices stated as ‘from’ due to possible surcharges detailed in Section 2, Surcharges.

UK* Next Working Day Delivery:

  • £14.95
  • Delivery Time: 1 Working Day.
  • Available for England & Wales only.
  • 99% Next Working Day Delivery, excludes Saturday, Sunday, Bank Holidays & conditions outside of our control e.g. staff strikes.
  • Must be placed before 1:00pm.

UK* Saturday Delivery:

  • Price on Application (POA).
  • Please call 0117 9442460 for further details.
  • Available for England & Wales only.
  • 99% Saturday Delivery, excludes Sunday, Bank Holidays & conditions outside of our control e.g. staff strikes.
  • Must be placed before 1:00pm.

Scotland Zone B, Scotland Zone C, Northern Ireland BT, Isle of Man, Isle of Scilly & Isle of Wight Delivery:

  • From £9.95
  • Delivery Time: 3 – 5 Working Days.
  • Available for stated locations.
  • Delivery excludes Saturday, Sunday, Bank Holidays & conditions outside of our control e.g. staff strikes.
  • Prices stated as ‘from’ due to possible surcharges detailed in Section 2, Surcharges.

UK Delivery Rates

Country

(Estimated Delivery Time)

Parcel Type

Price

(ex VAT)

UK* Next Working Day

(1 Working Day)

Standard Parcel

up to 25kg, up to 1 metre in length

(includes Metre Length Items)

Exceptions stated in Section 2, Surcharges.

£14.95

UK* Small Parcel

(3 – 5 Working Days)

Small Parcel 
(goods value under £20)

up to 1kg, 21.5 x 15.5 x 5cm

ONLY Mother of Pearl, Brass Cabinet Fittings, Fretsaw Blades & Marquetry Panels under 20cm wide/long.

£6.95

UK* Standard

(3 – 5 Working Days)

Standard Parcel

up to 25kg, up to 60cm in length

Exceptions stated in Section 2, Surcharges.

£8.95

UK* 1 Metre Items

(3 – 5 Working Days)

Lines & Stringing, Inlay Bandings & Brass Strips

up to 25kg, up to 1 metre in length

£10.95

UK* Saw Cut Veneer

(3 – 5 Working Days)

Saw Cut Veneer

up to 25kg, up to 1.2 metres in length

£12.95

UK* Saturday

(1 Working Day)

Standard Parcel

up to 25kg, up to 1 metre in length

Exceptions stated in Section 2, Surcharges.

POA

(Price on Application)

Scotland Zone B**

CHECK POSTCODES BELOW

(3 – 5 Working Days)

Standard Parcel

up to 25kg, up to 60cm in length

Exceptions stated in Section 2, Surcharges.

from £9.95

Scotland Zone C***

CHECK POSTCODES BELOW

(3 – 5 Working Days)

Standard Parcel

up to 25kg, up to 60cm in length

Exceptions stated in Section 2, Surcharges.

from £18.95

Northern Ireland BT

(2 – 3 Working Days)

Standard Parcel

up to 25kg, up to 60cm in length

Exceptions stated in Section 2, Surcharges.

from £19.95

*UK: includes England & Wales. Excludes Scotland Zone B, Scotland Zone C (listed below), Northern Ireland BT, Channel Islands (Jersey & Guernsey), Isle of Man, Isle of Scilly & Isle of Wight.

** Scotland Zone B: includes postcodes DG, TD, ML, KA, EH, KY, G, FK & DD.

*** Scotland Zone C: includes postcodes PH, PA, AB, KW & IV.

Channel Islands and Republic of Ireland Delivery:

  • From: £24.95
  • Delivery Time: 2 – 5 Working Days.
  • Delivery excludes Saturday, Sunday, Bank Holidays & conditions outside of our control e.g. staff strikes.
  • Prices stated as ‘from’ due to possible surcharges detailed in Section 2, Surcharges.
  • Some items cannot be sent overseas; these are specified in their product description.
  • These Delivery Rates are based on parcels measuring up to 25kg and up to 60cm in length.
  • Please Note: We are not responsible for any import taxation or customs issues (if any) that may be levied on your packages upon entering your respective countries.

Channel Islands and Republic of Ireland Delivery Rates

Country

(Estimated Delivery Time)

Parcel Type

Price

(ex VAT)

Channel Islands

(Jersey & Guernsey)

(3 – 5 Working Days)

Standard Parcel

up to 25kg, up to 60cm in length

Exceptions stated in Section 2, Surcharges.

from £24.95

Isle of Man, Isle of Scilly, Isle of Wight

(3 – 5 Working Days)

Standard Parcel

up to 25kg, up to 60cm in length

Exceptions stated in Section 2, Surcharges.

from £24.95

Republic of Ireland

(2 – 5 Working Days)

Standard Parcel

up to 25kg, up to 60cm in length

Exceptions stated in Section 2, Surcharges.

from £24.95

Overseas Delivery:

  • From: £24.95
  • Overseas Delivery Time: 3 – 5 Working Days.
  • Delivery excludes Saturday, Sunday, Bank Holidays & conditions outside of our control e.g. staff strikes.
  • Prices stated as ‘from’ due to possible surcharges detailed in Section 2, Surcharges.
  • Some items cannot be sent overseas; these are specified in their product description.
  • These Delivery Rates are based on flat pack parcels measuring up to 2kg and 50 x 50 x 5cm.
  • Please Note: We are not responsible for any import taxation or customs issues (if any) that may be levied on your packages upon entering your respective countries.

Overseas Delivery Rates

Country

(Estimated Delivery Time)

Parcel Type

Price

(ex VAT)

Europe****

CHECK COUNTRY BELOW

(3 – 5 Working Days)

Standard Parcel

up to 2kg, 50 x 50 x 5cm

Exceptions stated in Section 2, Surcharges.

from £29.95

USA & Canada

(3 – 5 Working Days)

Standard Parcel

up to 2kg, 50 x 50 x 5cm

Exceptions stated in Section 2, Surcharges.

from £39.95

Australia & New Zealand

(3 – 5 Working Days)

Standard Parcel

up to 2kg, 50 x 50 x 5cm

Exceptions stated in Section 2, Surcharges.

from £49.95

Rest of the World*****

SEE DETAILS BELOW

TBC

POA

(Price on Application)

****Europe: includes Belgium, Denmark, Estonia, France, Germany, Italy, Latvia, Lithonia, Luxemburg, Malta, Monaco, Netherlands, Portugal, Spain, & Sweden.

*****Rest of the World: Price on Application. If your country is not listed, please email your order and destination country. We will then reply with the delivery cost & time. Parcels will be trackable. Prices depend on size & weight. 

Section 1, General Delivery Terms

  • We use a courier for a fully trackable, top quality service.
  • Delivery Time: estimated 3 – 5 working days from cleared payment date.
  • Delivery times may vary, particularly during peak periods such as seasonal holidays and during extreme weather conditions.
  • Original Marquetry Ltd is not responsible for delivery time. This information is provided by the courier and excludes Saturday, Sunday, Bank Holidays (unless otherwise stated) and conditions outside of our control e.g. staff strikes. 
  • A tracking number will be sent via text or email.
  • Our courier will notify you by text or email on the day of delivery, so please ensure someone is in to accept your parcel as a signature is required.
  • Delivery will occur between 9am – 6pm every working day.
  • After placing an order, please expect delivery for up to 5 working days later and ensure someone will be in to receive and accept the parcel.
  • Failed Delivery: Please ensure someone is in to accept your parcel, Original Marquetry Ltd will not be liable for the cost of redelivery.
  • Delivery Address: Please ensure your delivery address is correct and complete. Original Marquetry Ltd will not be liable for issues including, but not limited to parcel loss or damage due to an incorrect address, as we copy and paste your address details.
  • Once your order has been dispatched, the delivery address may not be changed.
  • Adding Special Instructions: We cannot guarantee these instructions will be followed by the courier. If required, we are happy to place special instructions on your parcel. However, the Courier still requires someone to sign for the parcel. Therefore, Original Marquetry Ltd will not be liable for issues including, but not limited to parcel loss or damage due to following special instructions.
  • Collecting via Personal Courier: Where a customer has arranged to pick up the goods themselves. Once the goods are handed over to the provided courier; Original Marquetry Ltd will not be liable for issues with carriage including, but not limited to loss or damage.
  • Collecting in Person: Only available to prepaid orders, either placed over the phone or through our website. Ready to collect within 1 – 2 working days, after 1pm. We will call you to confirm.
  • Collecting in Person: Packaging Fee: Depending on the goods your order, there may be a packaging fee (POA) when you collect your order. This covers any material used to package your goods to avoid damage during your transit after collecting, however Original Marquetry Ltd will not be liable for issues with carriage including, but not limited to loss or damage.
  • We do not deliver to PO BOX addresses.

Section 2, Surcharges IMPORTANT INFO, PLEASE READ: 

  • In the case the parcel is heavier or longer than stated, a small difference will occur in the delivery charge. To keep the delivery charge to a minimum, please advise us the minimum measurements you need so we can place everything onto a small MDF sheet or into a standard parcel size (UK and Overseas sizes differ).
  • UK, Channel Islands and Republic of Ireland Delivery Rates are based on parcels measuring approx. up to 25kg and up to 60cm in length. This excludes when sending the following products in full size; Constructional Veneers, Mahogany Flame Curl Veneers, Large Burr Veneers, Lines & Stringing,Inlay Bandings Brass Strips, Saw Cut Veneers and other Large Items.
  • Overseas Delivery Rates are based on a flat pack parcel measuring approx. up to 2kg and 50 x 50 x 5cm. Wood veneers will be cut to approx. 47cm (18"). Please advise us the minimum length you’d like it cut. Leaving it full length will incur a delivery surcharge. This is because a flat pack parcel is cheaper than voluminous parcel such as a Cylinder or Large Boxed Parcel, as it takes up more space during transit.

Surcharges

(applicable if any of your chosen goods are listed in the product column)

Parcel Destination

Product

Charge applicable if…

Cost

Collection

 (direct from us)

All

The goods require special packaging/attention to avoid damage during your transit home.

POA

(Price on Application)

UK*

Small Parcel

Mother of Pearl

Brass Cabinet Fittings

Fretsaw Blades

Marquetry Panels

All under 20cm in width or length.

The total value of the goods is higher than £20.

£2.00 (ex VAT)

£2.40 (inc VAT)

All

Lines & Stringing

Inlay Banding

Brass Strip

Required as 1 metre in length.

£2.00 (ex VAT)

£2.40 (inc VAT)

All

Saw Cut Veneer

Required up to 1.2 metres in length.

£4.00 (ex VAT)

£4.80 (inc VAT)

All

Constructional Veneer

Mahogany Flame Curl Veneer

Large Burr Veneer

The veneer cannot be rolled and is required in its full size.

POA

(Price on Application)

Europe****, USA, Canada, Australia, New Zealand, Rest of the World*****

Wood Veneers

The veneer is required in its full size and NOT cut to approx. 47cm (18") long.

POA

(Price on Application)


Cancellation & Returns Policy Details

  • Orders cancelled prior to despatch will receive a full refund.
  • Before returning an item, please call us to ensure it will be accepted.
  • Returns are subject to a 20% restocking charge.
  • Please write your Invoice Number clearly on the outside packaging, before returning an item.
  • No returns unless authorised by Original Marquetry Ltd, without authorisation they will be rejected.
  • Refunds are given at the discretion of company management, only with valid reason or a credit note will be issued.
  • Returns and Refunds are confirmed by email if applicable.
  • We will refund the price of the goods (excluding carriage + VAT) provided they are returned unused and in their original condition, together with the original packaging, within 14 calendar days of the date of the delivery.
  • Goods with multiple pieces including, but not limited to Veneer Packs, must be returned as a complete set, no items must be missing.
  • The cost of return carriage or postage (+ VAT) is to be paid by the customer and is non-refundable.
  • Wood Veneer Returns:Will not be accepted if buyers decide they no longer want the goods, this is to avoid any disputes in the case of accidental damage to the goods during the return process. As veneers are extremely delicate. Please see Term 5.5 and 5.6 in Terms and Conditions.
  • Business to Business Transactions:We don’t have to honour any laws.
  • Large Off the Shelf Orders:If we order in goods, especially for you (this voids Term 7.1 in Terms and Conditions), we cannot accept returns or cancellations once your payment had been made. 

Lost or Damaged Parcels

  • Next Working Day Delivery:If you do not receive your goods the next working day, please notify us immediately.
  • Standard Delivery:If you do not receive your goods within a week, please notify us immediately.
  • Packaging is done with care and attention. In the unlikely case of a damaged parcel, please call us and email any photos of the damaged parcel. We will then investigate claims and respond to you as soon as possible with instructions for returns, with subsequent replacement or refund.
  • Notification must be made within 2 working days of receipt of order or otherwise claims may not be entertained.

Checking your Order Status

Contact our Customer Service Helpline:

  • Tel/Fax: 0117 9442640
  • Email: info@originalmarquetry.co.uk
  • International: +44 117 9442640
  • Fax: 24 Hour Answer Phone

Please have your Invoice Number to hand (a 5-digit number)displayed on your Order Confirmation. 

<<< For Product Prices and Sizes: Go to the Product Menu and click on desired link.

No Minimum Order.
All Terms and Delivery Rates Must Be Accepted Before Placing Your Order.
Delivery plus (20%) VAT will be added on to all orders.
Please select your correct country. Click here for UK & Oversea Delivery Rates.
Customer Service Helpline Tel: 0117 9442640  |  Email: info@originalmarquetry.co.uk

Copyright © 1994 - 2017 Original Marquetry Ltd. All rights reserved.  |  Reg No. 171345869GB
Copyright © O.M. 1994 - 2017 Copyright Strictly Reinforced.
Original Marquetry Ltd, Registered in England and Wales  |  Company Number 6584908
No part of this website may be copied in any way or form without the authorisation of Original Marquetry Ltd.

Copyright 1994 2017 Original Marquetry Ltd. All rights reserved. | Reg No. 171345869GB
Copyright O.M. 1994 - 2017 Copyright Strictly Reinforced.
Original Marquetry Ltd, Registered in England and Wales | Company Number 6584908

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