COVID-19 Update
As delivery services continue to operate, we remain OPEN for business through mail order only.
Please note, there may be delays to deliveries due to our courier's high order volumes.

Terms & Conditions

Last Updated: 15 January 2020

We work via mail order only, sorry we cannot take any visitors at this time! 

By placing an order with us; either online or by phone,

you are accepting all our Terms and Conditions and Delivery Rates.

1. About Us
2. How to Place an Order
3. Payment Terms
4. Product Specifications
5. Wood Veneer Information
6. Visiting Us
7. Delivery Terms
8. Cancellations & Returns Policy
9. Lost or Damaged Parcels
10. Bespoke Projects, Commissions & Special Enquires
11. Checking your Order Status


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About Us
Original Marquetry Limited
143 Bishopthorpe Road
Westbury-On-Trym
Bristol
BS10 5AF
United Kingdom

VAT Number: 932 7777 88
Company Number: 6584908

Tel/Fax: +44 (0)117 9442640
Email: info@originalmarquetry.co.uk

Original Marquetry Ltd, Registered in England & Wales  |  Company Number 6584908
Copyright © 1994 – 2020 Original Marquetry Ltd. All rights reserved.  |  Reg No. 171345869GB
Copyright © O.M. 1994 – 2020 Copyright Strictly Reinforced.

No part of this website may be copied in any way or form without the authorisation of Original Marquetry Ltd.

How to Place an Order
2.1 Choose your product through the Product Menu (on the left) or by searching in the Quick Search Box (top left). Select the product(s) you wish to buy and click ‘add to cart’.
2.2 View your shopping cart to ensure you have selected the correct product(s) and correct quantities. Then click ‘next’ and check your delivery option is correct.
2.3 Select 'checkout', choose your payment method, enter your billing information and follow the steps to payment. You can either pay by PayPal or with a credit/debit card. Click 'Place Order' to finalise your order, your Order Confirmation will then be displayed.
2.4 Card Payments: Please follow the steps above then call us for your card payment. Please take note of your Invoice Number; this is a 5-digital number displayed on your Order Confirmation.
2.5 You can order by telephone, by calling +44 (0)117 9442640. Please take note of the product name and product code.
2.6 99% of items are in stock. If item is out of stock, please allow up to 1 – 2 weeks for restocking. On the off chance, it takes longer we will phone you to let you know when it becomes available. Please call or email us to check stock levels.
2.7 Telephone Orders: We will not be liable for mistakes made over the phone. We will reconfirm the product(s) ordered, over the phone with you to ensure they are correct. To avoid any mistakes please order online or confirm with us via email.
2.8 Annual Holidays: We close annually for Easter, Summer and Christmas. All orders placed before our closure date, will be dispatched as normal. All orders made during closure, will be dispatched upon reopening. These dates will be clearly stated on multiple pages on our website as well as before confirming your order. 
2.9 No minimum order.
2.10 Delivery + (20%) VAT will be added on to all orders.
2.11 Orders received without payment will be deleted from our system after 5 calendar days.
2.12 Original Marquetry Ltd do not accept any terms or agreements provided by our customers.

Payment Terms
3.1 We accept major debit and credit cards, PayPal, bank transfers (BACS) and cheque payments.
3.2 We do not offer Credit as payment.
3.3 All goods remain the property of Original Marquetry Ltd until paid for in full.
3.4 Orders will only be dispatched once full payment has been received (after cleared payment date). Therefore, this may delay the standard dispatch time frame, if paying by standard Bank Transfer or Cheque.
3.5 Before making a payment, check your Proforma Invoice for the total payable amount or call us for confirmation.
3.6 Card Payments (UK Only): Available over the phone. To pay by card, please call us with your card to hand. Unfortunately, due to security reasons we do not accept overseas card payments.
3.7 PayPal Payments: To pay by PayPal, your PayPal email address is required. 
3.8 Bank Transfer Payments: Our bank details are provided upon request and acceptance of proforma invoices. Contact us via phone or email to confirm your payment has been made. All bank transfer charges must be paid by your side.
3.9 Cheque Payments (UK Only): Payable to Original Marquetry Ltd. Before sending a cheque, check your Proforma Invoice for the total payable amount or call us for confirmation. Contact us via phone or email to confirm your payment has been made. Please consider your order will only be dispatched once your cheque has cleared; this may delay the standard dispatch time frame.

Product Specifications
4.1 In the event of a typographical error, including but not limited to where a special enquiry, bespoke quotation, any other quotation, product price, delivery price or item description has been listed incorrectly, on our website, catalogues, marketing materials and/or via email, we reserve the right to refuse or cancel the order placed for the goods at the incorrect price. If your card has already been charged, we will immediately action a refund for the amount.
4.2 A small tolerance for sizes must be accepted as all measurements are approximate, unless otherwise stated.
4.3 A product’s colour may vary slightly due to lighting when photographed and different monitor settings.
4.4 Texture, marks or the grain of certain natural products may differ slightly to its photo; as no two pieces are the same. This is often but not exclusively, the case with Mother of Pearl and natural shell products.
4.5 Prices can be changed without prior notice.
4.6 We reserve the right to alter specifications.

Wood Veneer Information
5.1 We pride ourselves on selling top quality veneers. As wood veneer is a natural product, it may have small natural blemishes or splits, these can be easily repaired. 
5.2 Coloured Veneer: We are the Distributor of SAS Dyed Coloured Wood Veneers, the best quality coloured veneers available in the world. They are made in an alcohol system where the dyes penetrate 100% of the wood fibre so are the same colour throughout the whole veneer, even if a small layer is sanded away.
5.3 CAUTION: Please be careful with coloured veneer dust created when sanding, especially the Red or Black Dyed Veneers, it needs to be brushed away completely before applying any type of polishing. We suggest sampling your polishing method with small pieces of your chosen veneer before doing so on a big project.
5.4 Original Marquetry Ltd will not be held responsible for any damage or mistakes caused to the veneer by the customer including, but not limited to Coloured Veneer Dust Transfers or any other damage due to not testing finishing methods.
5.5 Wood veneer is sent rolled up in a cylindrical package. It should be unpacked as soon as possible after delivery. Storing the veneer rolled up for a duration of time can cause the veneer to keep its rolled shape. We recommend unpacking the veneer as soon as possible and storing it flat, under a weight or press (if possible) and in a cool, dry place.
5.6 Please keep wood veneers away from direct sunlight, as it can cause bleaching and discoloration.

Visiting Us
6.1 We are not a public retailer and so do not have a public display.
6.2 Visits are by appointment only and usually only for prepaid collections of orders.
6.3 If you wish to visit, please call ahead to arrange an appointment to avoid a wasted journey.

Delivery Terms
7.1 For detailed Delivery Terms & Rates, please click here.
7.2 We use a courier for a fully trackable, top quality service.
7.3 Delivery Time: estimated 3 – 5 working days from cleared payment date.
7.4 Delivery times may vary, particularly during peak periods such as seasonal holidays and during extreme weather conditions.
7.5 Original Marquetry Ltd is not responsible for delivery time. This information is provided by the courier and excludes Saturday, Sunday, Bank Holidays (unless otherwise stated) and conditions outside of our control e.g. staff strikes.
7.6 A tracking number will be sent via text or email.
7.7 Our courier will notify you by text or email on the day of delivery, so please ensure someone is in to accept your parcel as a signature is required.
7.8 Delivery will occur between 9:00am – 6:00pm every working day.
7.9 After placing an order, please expect delivery for up to 5 working days later and ensure someone will be in to receive and accept the parcel.
7.10 Failed Delivery: Please ensure someone is in to accept your parcel, Original Marquetry Ltd will not be liable for the cost of redelivery.
7.11 Delivery Address: Please ensure your delivery address is correct and complete. Original Marquetry Ltd will not be liable for issues including, but not limited to parcel loss or damage due to an incorrect address, as we copy and paste your address details.
7.12 Once your order has been dispatched, the delivery address may not be changed.
7.13 Adding Special Instructions: We cannot guarantee these instructions will be followed by the courier. If required, we are happy to place special instructions on your parcel. However, the Courier still requires someone to sign for the parcel. Therefore, Original Marquetry Ltd will not be liable for issues including, but not limited to parcel loss or damage due to following special instructions.
7.14 Collecting via Personal Courier: Where a customer has arranged to pick up the goods themselves via their own/preferred courier. Once the goods are handed over to the provided courier; Original Marquetry Ltd will not be liable for issues with carriage including, but not limited to loss or damage.
7.15 Collecting in Person: Only available to prepaid orders, either placed over the phone or through our website. Ready to collect within 1 – 2 working days, after 1:00pm. We will call you to confirm. A Packaging Fee may incur; see the following term. 
7.16 Packaging Fee: Depending on the goods your order, there may be a packaging fee (POA – Price on Application) when you collect your order. This covers any material used to package your goods to avoid damage during your transit after collecting, however Original Marquetry Ltd will not be liable for issues with carriage including, but not limited to loss or damage.
7.17 We do not deliver to PO BOX addresses.
7.18 Delivery surcharges include:

7.18.1 In the case the parcel is heavier or longer than stated, a small difference will incur in the delivery charge. To keep the delivery charge to a minimum, please advise us the minimum measurements you need so we can place everything onto a small MDF sheet or into a standard parcel size (UK and Overseas sizes differ).
7.18.2 UK, Channel Islands and Republic of Ireland Delivery Rates are based on parcels measuring approximately up to 25kg and up to 60cm in length. This excludes when sending the following products in full size; Constructional Veneers, Mahogany Flame Curl Veneers, Large Burr Veneers, Lines & Stringing, Inlay Bandings Brass Strips, Saw Cut Veneers and other Large Items.
7.18.3 Overseas Delivery Rates are based on a flat pack parcel measuring approximately up to 2kg and 50cm x 50cm x 5cm. Wood veneers will be cut to approximately 47cm (18"). Please advise us the minimum length you’d like it cut. Leaving it full length will incur a delivery surcharge. This is because a flat pack parcel is cheaper than voluminous parcel such as a Cylinder or Large Boxed Parcel, as it takes up more space during transit.

Cancellation & Returns Policy
8.1 Orders cancelled prior to despatch will receive a full refund.
8.2 Before returning an item, please call us to ensure it will be accepted.
8.3 Returns are subject to an admin fee and/or 20% restocking charge.
8.4 Please write your Invoice Number clearly on the outside packaging, before returning an item.
8.5 No returns unless authorised by Original Marquetry Ltd, without authorisation they will be rejected.
8.6 Refunds are given at the discretion of company management, only with valid reason or a credit note will be issued.
8.7 Returns and Refunds are confirmed by email if applicable.
8.8 We will refund the price of the goods (excluding carriage + VAT) provided they are returned unused and in their original condition, together with the original packaging, within 14 calendar days from the date of the delivery.
8.9 Goods with multiple pieces including, but not limited to Veneer Packs, must be returned as a complete set, no items must be missing.
8.10 The cost of return carriage or postage (+ VAT) is to be paid by the customer and is non-refundable.
8.11 Wood Veneer Returns: Will not be accepted if buyers decide they no longer want the goods, this is to avoid any disputes in the case of accidental damage to the goods during the return process. As veneers are extremely delicate. Please see Term 5.5 and 5.6 in our Terms and Conditions.
8.12 Business to Business (B2B) Transactions: We don’t have to honour any laws.
8.13 Large Off the Shelf Orders: If we order in goods, especially for you (this voids Term 8.1 in our Terms and Conditions), we cannot accept returns or cancellations once your payment had been made. 

Lost or Damaged Parcels
9.1 Next Working Day Delivery: If you do not receive your goods the next working day, please notify us immediately.
9.2 Standard Delivery: If you do not receive your goods within a week, please notify us immediately.
9.3 Packaging is done with care and attention. In the unlikely case of a damaged parcel, please call us and email photos of the damaged parcel. We will then investigate claims and respond to you as soon as possible with instructions for returns, subsequent replacement or a refund.
9.4 Notification must be made within 2 working days of receipt of order or otherwise claims may not be entertained.

Bespoke Projects, Commissions & Special Enquires
10.1 Quotations: Prices quoted for all special enquiries including, but not limited to Bespoke Projects and Bespoke Marquetry are valid for 30 calendar days, unless otherwise stated. This is usually but not exclusively stated via email.
10.2 As bespoke projects are hand crafted and particularly with very small-scale designs; a small tolerance for sizes must be accepted.
10.3 Bespoke Projects: As bespoke projects are hand crafted and particularly with very small-scale designs; a small tolerance for sizes must be accepted. Due to different design and material choices; Bespoke Projects can be subject to their own additional terms and conditions as technical aspects will differ for each project.
10.4 Prices quoted exclude delivery & VAT, unless otherwise stated.
10.5 Please allow up to 3 – 5 working days for a quote including estimated delivery lead time.
10.6 Cancellations for Bespoke Projects and other Special Orders will not be accepted and refunded if the project/work has already commenced.
10.7  Returns for Bespoke Projects and other Special Orders will not be accepted.

Checking your Order Status
Contact our Customer Service Helpline:
• Tel/Fax: +44 (0)117 9442640
• Email: info@originalmarquetry.co.uk
• Fax: 24 Hour Answer Phone


Please have your Invoice Number to hand (a 5-digit number) displayed on your Order Confirmation and Invoice. 

<<< For Product Prices and Sizes: Go to the Product Menu and click on desired link.

 No Minimum Order.
All Terms and Delivery Rates Must Be Accepted Before Placing Your Order.
Delivery plus (20%) VAT will be added on to all orders.
Please select your correct country. Click here for UK & Oversea Delivery Rates.
Customer Service Helpline Tel: 0117 9442640  |  Email: info@originalmarquetry.co.uk

Copyright © 1994 - 2020 Original Marquetry Ltd. All rights reserved.  |  Reg No. 171345869GB
Copyright © O.M. 1994 - 2020 Copyright Strictly Reinforced.
Original Marquetry Ltd, Registered in England and Wales  |  Company Number 6584908
No part of this website may be copied in any way or form without the authorisation of Original Marquetry Ltd.

Credit or debit card through PayPal

Copyright 1994 2020 Original Marquetry Ltd. All rights reserved. | Reg No. 171345869GB
Copyright O.M. 1994 - 2020 Copyright Strictly Reinforced.
Original Marquetry Ltd, Registered in England and Wales | Company Number 6584908

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