If you have any enquiries or would like further information on the services or products we supply then please feel free to contact us using the following details.
Terms & Conditions
All these Terms & Conditions and Delivery Terms/Rates Must Be Accepted Before Placing Your Order.
1. About Us
2. How to Place an Order
3. Payment Terms
4. Cancellations & Returns Policy Details
5. Delivery Terms
6. Lost or Damaged Parcels
7. Wood Veneer Information
8. Checking your Order Status
Original Marquetry Ltd
143 Bishopthorpe Road
VAT Number: 932 7777 88
Company Number: 6584908
Tel/Fax: 0117 9442640
International: +44 117 9442640
Original Marquetry Ltd, Registered in England | Company Number 6584908
Copyright © 1994 - 2017 Original Marquetry Ltd. All rights reserved. | Reg No. 171345869GB
Copyright © O.M. 1994 - 2017 Copyright Strictly Reinforced.
No part of this website may be copied in any way or form without the authorisation of Original Marquetry Ltd.
How to Place an Order
2.1 You can place an order through our website, by selecting the product(s) you wish to buy, then selecting ‘add to basket’. View your basket to ensure you have selected the correct product(s). Then select ‘checkout’ and follow the next steps to payment.
2.2 You can order by telephone by calling +44(0)117 7442640. Please take note of the product name & product code.
2.3 If item is out of stock, please allow up to 1 - 2 weeks for restocking. On the off chance it takes longer we will phone you to let you know when it becomes available.
2.4 In the event of a typographical error, where a price or item description has been listed incorrectly, we reserve the right to refuse or cancel the order placed for the goods at the incorrect price. If your card has already been charged, we will refund the amount immediately.
2.5 Prices can be changed without prior notice.
2.6 We reserve the right to alter specifications.
2.7 No minimum order.
2.8 Delivery plus (20%) VAT will be added on to all orders.
3.1 We accept major credit and debit cards, PayPal and BACS payments.
3.2 All goods remain the property of Original Marquetry Ltd until paid for in full.
3.3 We will only send out your order once payment has been received.
3.4 For UK Cheques & Postal Orders: Please make them payable to Original Marquetry Ltd.
3.5 If you wish to pay by cheque, please call us to check the total payable amount before sending us a cheque.
3.6 Cheques: Please consider your order will only be dispatched once your cheque has cleared, meaning delivery times may be longer than standard.
3.7 BACS Payments: Please contact us for our details.
Cancellation & Returns Policy Details
4.1 Orders cancelled prior to despatch will receive a full refund.
4.2 Returns are subject to a 20% restocking charge.
4.3 No returns unless authorised by Original Marquetry Ltd, without authorisation they will be rejected.
4.4 Refunds are given at the discretion of company management, only with valid reason or a credit note will be issued.
4.5 Returns & Refunds are confirmed by email if applicable.
4.6 We will refund the price of the goods (excluding carriage + VAT) provided they are returned unused and in their original condition, together with the original packaging, within 14 days of the date of the delivery.
4.7 A letter must accompany the returned item.
4.8 The cost of return carriage or postage (+ VAT) is to be paid by the customer & is non-refundable.
4.9 We do not accept returns if buyers just change their minds, this is to avoid any disputes in the case of accidental damage to the goods during the return process. This is especially for veneers as they are extremely delicate. (Please see Term 7.4 & 7.5).
4.10 Business to Business: We don’t have to honour any laws.
4.11 Large Off the Shelf Orders: If we order goods in specially for you, we cannot accept returns.
5.1 Delivery Time: 3 – 5 working days from cleared payment date.
5.2 Delivery times may vary, particularly during peak periods such as seasonal holidays and during extreme weather conditions.
5.3 Original Marquetry Ltd are not responsible for delivery time. This information is provided by the carrier and excludes weekends and bank holidays, unless stated otherwise.
5.4 Original Marquetry Ltd want to be able to track parcels at any time and so we use a COURIER for a top quality service!
5.5 Our courier will either text or email on the day of delivery so please ensure someone is in to accept your parcel as the courier require a signature.
5.6 You will receive a tracking number via text or email.
5.7 Please ensure someone is in to accept your parcel from 8am to 6pm. If our courier is unable to deliver your parcel due to no one being available to accept and sign for it, the parcel will be sent back to us. To resend it, our customer will be liable for another delivery charge. For refunds; a 20% restocking charge will apply, we will then refund the cost of the goods excluding carriage + VAT.
5.8 Delivery Address: Please ensure your delivery address is correct. We will not be held responsible for any parcel loss due to incorrect address.
5.9 Once your order has been dispatched the delivery address may not be changed.
5.10 Adding Special Instructions: If you require special instructions to be placed up on your parcel, we shall do so. However, the Courier still require someone to sign for the parcel. Therefore, Original Marquetry Ltd take no responsibility if your parcel is lost or damaged due to following special instructions.
5.11 Orders made by phone: We cannot be held responsible for mistakes. To avoid any mistakes please order online or confirm with us via email however we reconfirm items placed over the phone with you to ensure they are correct.
5.12 We do not delivery to PO BOX addresses.
Lost or Damaged Parcels
6.1 If you do not receive your goods within a week, please notify us immediately.
6.2 Packaging is done with care and attention. In the unlikely case of a damage parcel please return all goods, packaging and paperwork to us, in its original condition.
6.3 Please email any photos of the damaged parcel. We will then investigate claims and respond to you as soon as possible with instructions for returns, with subsequent replacement or refund.
6.4 Notification must be made within 2 days of receipt of order or otherwise claims may not be entertained.
Wood Veneer Information
7.1 As veneer is a natural product it may have small natural blemishes or splits, however we pride ourselves on selling top quality veneers.
7.2 Coloured Veneer: We are the Distributor of S.A.S. Dyed Coloured Wood Veneers, the best quality coloured veneers available in the world. They are made in an alcohol system where the dyes penetrate 100% of the wood fibre so are the same colour throughout the whole veneer, even if a small layer is sanded away.
CAUTION: Please be careful with coloured veneer dust created when sanding, especially the Red or Black Dyed Veneers, it needs to be brushed away completely before applying any type of polishing. We suggest sampling your polishing method with small pieces of your chosen veneer before doing so on a big project.
7.3 Original Marquetry Ltd will not be held responsible for any damage or mistakes caused to the veneer by the customer, regarding Coloured Veneer Dust Transfers or any other damage due to not testing finishing methods.
7.4 Wood veneer is sent rolled up and should be unpacked as soon as possible after delivery. A continued period of being rolled up can cause the veneer to retain its 'rolled up' shape. We recommend unpacking the veneer as soon as possible and storing it flat under a weight or press (if possible) and in a cool, dry place.
7.5 Please keep the wood veneers away from direct sunlight as it can cause bleaching & discoloration.
Checking your Order Status
To check on the status of an order, contact our: Customer Service Helpline
• Tel/Fax: 0117 9442640
• Email: email@example.com
• International: +44 117 9442640
• Fax: 24 Hours Answer Phone
Please have your Invoice Number to hand (a 5-digit number) displayed on your Order Confirmation.
<<< For Prices & Sizes go to the Product Menu & Click on the Links.
Customer Service Helpline + 44 0117 9442640 firstname.lastname@example.org
Original Marquetry Ltd Registered In England Company Number 6584908
Copyright © 1994 – 2017 Original Marquetry Ltd all rights reserved Reg No.171345869GB
Copyright © O.M. From1994 - 2017 Copyright Strictly Reinforced