Contact Us

Got a question?… Maybe our FAQs can help!

If you need further information, please get in touch… complete and send the form below or give us a call. Should you call us out-of-hours, please leave a message on our 24-hour answerphone.

(visits by appointment only)
143 Bishopthorpe Road
Westbury on Trym
BS10 5AF
United Kingdom
Company No.
Vat Reg. No.
GB 932 7777 88

Opening Hours

We are open every Monday to Friday, 9:00am to 5:00pm, and closed during UK public holidays.

We are an online shop operating mainly via mail order and so we don’t have a retail space open to the public. Order collections and visits to our premises are by appointment only.

Please call ahead to arrange an appointment for visits or if you wish to collect your order. We can then ensure your order is ready, before you make your way to us.

COVID-19 Update

We remain open for business only through mail order. Regrettably, due to the current situation, we are not accepting visits to our premises, and there may be delays or disruptions to deliveries.

Thank you for your patience. Keep safe!

Enquiry Form

If you need to attach more than one file, please email us instead!

    * Required information.

    Does your message concern a bespoke project?

    If regarding bespoke marquetry, custom-sized brass strips or bespoke fretwork, click the headings below to reveal the information we’ll need to provide you with a quote. Thank you!

    Bespoke Marquetry

    In your message, please include:

    • Dimensions:
      For marquetry panels, note the sizes for both the marquetry and background.
    • Materials:
      Include the wood veneer type. Additional materials may include brass, mother of pearl, abalone etc.
    • Design/Sketches:
      Attach any relevant photos, designs or sketches.
    • Quantity:
      For differing panels, the above information is required for each one.
    • Project Overview:
      If you feel it’s useful, tell us a little about what you’re aiming to do.

    Brass Strips

    In your message, please include the below and we’ll be in touch with a quotation confirming availability.

    • Shape Profile:
      Available as square, flat, round, half-round, L-shape and hexagonal.
    • Sizes
    • Length
    • Quantity:
      How many strips do you require at your noted length?
    • Finish:
      Unless otherwise requested, our strips are provided in their raw state: milled finish with no polish. Let us know if you need a particular finish. Please note other finishes or polishes may increase the lead time.


    In your message, please include:

    • Your design or template:
      If you do not have one, please advise the overall size and provide a template of the overall shape. We will quote for adapting one of our own designs to fit your size and shape.
    • Sizes:
      Include the overall and rebate sizes.
    • Your ideal wood type and thickness:
      Frets are normally made in 1.5mm or 3.0mm thick Mahogany Type or Walnut.
    • Quantity:
      For differing sizes or shapes, the above information is required for each one.

    The price is dependent on the design’s intricacy.

    Top FAQs

    Can you send me a catalogue?

    Unfortunately, we don’t currently have a one, but all our products are listed on our website.

    Can I collect my order?

    Of course, we just ask you to please wait for us to contact you to confirm the collection time, otherwise your order may not be ready. A packaging fee may apply if the goods require special attention to avoid damage during your transit home. Collection is available Monday to Friday, between 11:00am and 4:00pm.

    Do you have shop I can visit?

    We are an online shop operating mainly via mail order and so we do not have a retail space open to the public. Visits to our premises are by appointment only. If you are local and wish to collect your order, please call ahead to arrange a time so that we can ensure your order is ready, before you travel to us.

    We pride ourselves on quality and providing an excellent service! But don’t just take our word for it!

    View Our Google Reviews