Privacy Policy

Last Updated: 19 February 2024


Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described below.

About Us

Original Marquetry Ltd (“us”, “our” and “we”) operates and owns (“our website”). This Privacy Policy along with our Terms & Conditions will inform you of our procedures regarding the collection, use and disclosure of personal information that we receive from users of our website. By using our website, you agree to the collection and use of this information in accordance with this policy.

Registered Address:
143 Bishopthorpe Road
Westbury on Trym
BS10 5AF
United Kingdom

Company Number: 6584908 (Registered in England & Wales)
VAT Registration Number: GB 932 7777 88

Tel: +44 (0)117 944 2640

The data controller is Original Marquetry Ltd.

Personal Data We Collect

We may collect and store the following personal data from you when you visit our website, contact us, register an account on our website, place an order online via; our website, email or proforma invoice or place an order by phone. Most of this data may be collected during the checkout process of our online store, through use of our contact form or when communicating with us by phone or email.

Below is an overview of the personal data we collect and where we collect it.

Types of DataWhat it IncludesWhere it’s collected
Personal DataName, email address, telephone number, billing address, shipping address and payment details.

Optional company information may include your business name and VAT/EORI numbers.

Where registration is used, the visitor’s email and a username will be stored on the server.
Orders placed through us, online or by phone.

Correspondence from you, by email, phone, fax or letter.

Contact forms.

Accounts registered through our website.

Our website’s product stock notifier.
Transactional DataPurchase information.Orders placed through us, online or by phone.
Technical DataInformation about cookies.Through visits and use of our website.
Account InformationYour username and password. As well as any personal data linked to your account.When making a purchase online, our website will ask for your username and password. This is optional and depends on whether you have a registered an online account with us.
OtherMessages and correspondence, including attachments or enclosures.We will store messages or correspondence that you may provide. Including attachments or enclosures such as images or files in hardcopy or softcopy formats. As well as any associated personal data, such as your name.

We may keep a record this correspondence. It can be in any format such as email, phone, fax, or letter.
OtherComments and reviews.If you choose to leave comments or reviews, we will store these. These may be left on our website, Google My Business Profile or made (verbally) by phone or email.

Personal data may also be collected from our website’s technical processes such as general website use, contact forms, comments, media, cookies, embedded content from other third-party websites and analytics. Further detail is noted below, in the following sections.

Website Use

We will track the following, throughout your visit or use of our website:

  • Products you have viewed. We use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type. We use this for purposes like estimating taxes and delivery rates.
  • Shipping address. We ask you for this so we can, for instance, estimate shipping before you place an order and to send you the order.
Contact Forms

The terms ‘contact form’ and ‘enquiry form’ are used interchangeably.

Our website contains various contact forms, available on the following pages:

  • Contact Us
  • Brass Strips
  • Chessboards & Backgammon Boards
  • Fretwork
  • Wood Veneer Samples

Our main contact form is located on our Contact Us page. It captures the following information, those noted in bold are optional and not required.

  • Name
  • Email
  • Telephone
  • Subject
  • Attachments
  • Message

A product specific contact form is located on our Brass Strips page. It captures the following information, those noted in bold are optional and not required.

  • Name
  • Company
  • Email
  • Telephone
  • Reference
  • Product Specific Requirements (shape profile, shape size, length, quantity, and finish)
  • Shipping Address
  • Notes

A product specific contact form is located on our Chessboards & Backgammon Boards page. It captures the following information, those noted in bold are optional and not required.

  • Name
  • Email
  • Telephone
  • Attachments
  • Product Specific Requirements (game area size, board size, crossbanding size, square size, points (triangles) size, central bar size, thickness, wood species or colours, and quantity)
  • Notes

A product specific contact form is located on our Fretwork page. It captures the following information, those noted in bold are optional and not required.

  • Name
  • Email
  • Telephone
  • Attachments
  • Product Specific Requirements (length & width, rebate, thickness, wood species, and quantity)
  • Notes

A product specific contact form is located on our Wood Veneer Samples page. It captures the following information, those noted in bold are optional and not required.

  • Samples Required
  • Name
  • Shipping Address
  • Email
  • Telephone

We retain this information for customer service purposes, often to respond to a customer’s question, provide a price, quotation, invoice, proforma invoice, further product information, stock updates/notifications or order status updates such as tracking details. It is not used for marketing purposes unless you have requested to be informed of a when stock becomes available again.

The Data Retention section of this policy states how long we retain the information submitted through our form.

Stock Notifier Sign-Up

When a product is out of stock, our stock notifier sign-up box is revealed below the product description. It captures the following information.

  • Name
  • Email address
  • If you have registered an online account through our website.
  • The product you wish to be notified about.
  • The date and time you subscribed/signed up to our Stock Notifier.

We retain this information to solely advise a customer when a specific product is back in stock.

The Data Retention section of this policy states how long we retain this information.


When visitors leave comments on our website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to our website can download and extract any location data from images on our website.


Cookies are small digital signature files that are stored by your web browser, they allow your preferences to be recorded when visiting our website and may be used to track your return visits to our website.

You may be able to block cookies via your browser settings, but this may prevent you from access to certain features of the website.

Cookies are used to keep track of basket contents while you’re browsing our website. They may be used to remember visitor preferences when interacting with the website. If you leave a comment on our website, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded Content from Other Websites

Articles on our website may include embedded content such as videos, images, articles, etc. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


If our website page contains a link to the Google Analytics tracking code, we are using Google, as a third-party vendor of visitor logging. Google uses cookies to track visitors to allow us to better analyse our website and constantly improve it. We do not share personal data with Google.

Reasons for Personal Data Collection

Your personal information is used to:

  • Contact or identify you. Please note, you can visit our website anonymously without registering.
  • Process your orders and transactions.
  • If you create an account, we will store your personal data such as your name, addresses, email address and telephone number. These will be used to populate the checkout for future orders. You can also track the progress and status of an order.
  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with any legal obligations we have, such as calculating taxes.
  • Improve our store offerings.
  • Send you marketing messages if you choose to receive them.
  • Enhance your experience when using our website and/or to enable shopping features.

Sharing Your Personal Data

We may disclose some or all your personal data with our team or third parties.

Our Team

Our team members have access to the following information provided by you. This is required to help fulfil orders, process refunds, and support you.

  • Customer information such as your name, email address, and billing and shipping information.
  • Order information such as the items purchased, date of purchase and shipping address.
Third Parties

If you request a password reset, your IP address will be included in the reset email.

We also share information with third parties who help us provide our orders and store services to you, to complete your order and/or for you to receive your purchased goods. For example, this includes sharing information with couriers and payment gateways.

  • To complete orders, some of your data will be passed on to our couriers, including your name, telephone, email, shipping address and the value of your goods. Our main couriers are Parcelforce & Parcel2Go. Please see the Parcelforce Privacy Policy or Parcel2Go Privacy Policy for more details. Please note, we may occasionally use other couriers.
  • We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.


SSL Certificate

Our website is secured with an SSL Certificate, which enables an encrypted connection between a web server and a web browser. It works by securing an internet connection and protecting any sensitive data from being read or modified whilst being transferred between two systems. We also accept payments through PayPal, known to be one of the most secure online payment systems.

Our SSL Certificate is represented by “HTTPS” noted before our URL (web address) in the address bar, and/or a Padlock or Green Bar next to our URL.

PCI DSS Compliance

Our website footer displays our VikingCloud (formerly SecureTrust) Trusted Commerce seal. Scroll to the end of the webpage to view the seal and click it to view our compliance certificate for the Payment Card Industry Data Security Standard (PCI DSS), secured through our membership with Trustwave. The seal is powered by VikingCloud, a Trustwave division which is a global leader in cybersecurity and compliance solutions.

Where We Send Your Data

Visitor comments and reviews may be checked through an automated spam detection service.

Data Retention

We store data about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store:

  • Order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
  • Contact form entries for up to 3 years. Some contact form entries may be retained for longer especially if concerning an ongoing bespoke project which is yet to be completed, and if relevant to our Bespoke Project Portfolio.
  • Stock notifier sign-ups for up to 2 years.
  • Analytics records for 1 year.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website Administrators can also see and edit that information.

Your Rights

If you have an account on our website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. A fee may incur to cover the costs of providing this information.

Updates & Changes

This Privacy Policy is effective from the date stated at the top of this page. The most up to date version of our Privacy Policy is available at any time on this page, which we recommend you check regularly.

Original Marquetry Ltd reserve the right to update and modify any part of this Privacy Policy without providing notice.

In future, any changes made to our Privacy Policy will be published on this page. Changes will come into effect immediately after being posted on this page. Your continued use of our website after we publish changes to our Privacy Policy will signify your acknowledgement and acceptance of the amended Privacy Policy.

Contact Us

Should you have any concerns or questions relating to our Privacy Policy, please email with the subject ‘Privacy’.

We pride ourselves on quality and providing an excellent service! But don’t just take our word for it!

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